Microsoft has resolved an intermittent issue that affected some Dragon Copilot Desktop and DAX Copilot for Epic ambient users.
While the issue is no longer impacting users, we continue to monitor the environment and investigate the underlying root cause.
Impacted users may have experienced one of the following messages: Ambient recorder failed to load Visit recording could not be started Unable to Launch DAX Copilot
Thank you for your patience and continued partnership.
Posted Aug 04, 2026 - 12:02 EDT
Identified
Microsoft has identified an issue affecting Dragon Copilot Desktop and DAX Copilot for Epic ambient users.
Dragon Copilot Desktop and DAX Copilot in Epic launch fails with one of the following messages: Ambient recorder failed to load Visit recording could not be started Unable to Launch Dax Copilot Engineers are currently engaged and working toward remediation.
Thank you for your patience and continued partnership.
Posted Aug 04, 2026 - 10:45 EDT
Investigating
We are curretly investigating reports of issues launching Dragon Copilot/DAX Copilot application. More details will be provided shortly
Posted Aug 04, 2026 - 10:10 EDT
This incident affected: DAX Copilot for Epic (DAX Copilot for Epic - Audio Recording, DAX Copilot for Epic - Summary Generation & Delivery).