All Systems Operational

DAX Copilot Mobile Operational
DAX Copilot Mobile - Login Operational
DAX Copilot Mobile - Audio Upload Operational
DAX Copilot Mobile - Summary Availability Operational
DAX Copilot for DMO Operational
DAX Copilot for DMO - Login Operational
DAX Copilot for DMO - Summary Availability Operational
DAX Copilot for DMO - Summary Editing Operational
DAX Copilot for Epic Operational
DAX Copilot for Epic - Audio Recording Operational
DAX Copilot for Epic - Summary Generation & Delivery Operational
Dragon Medical One - United States Operational
Dragon Medical One - Login Operational
Dragon Medical One - Speech Recognition Operational
Dragon Medical One - Customizations Operational
Dragon Medical Embedded - Speech Recognition Operational
Dragon Medical Embedded - Customizations Operational
PowerMic Mobile Operational
Dragon Medical One - Canada Operational
Dragon Medical One - Login Operational
Dragon Medical One - Speech Recognition Operational
Dragon Medical One - Customizations Operational
Dragon Medical Embedded - Speech Recognition Operational
Dragon Medical Embedded - Customizations Operational
PowerMic Mobile Operational
Nuance Management Center Operational
Nuance Management Center - United States Operational
Nuance Management Center - Canada Operational
Nuance Healthcare Analytics Operational
Nuance Healthcare Analytics - United States Operational
Nuance Healthcare Analytics - Canada Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 16, 2026

No incidents reported today.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Possible DAX/Dragon Copilot Impact
Resolved - This incident has been resolved.
Sep 14, 15:23 EDT
Identified - Microsoft is currently investigating an issue that may be intermittently impacting Dax/Dragon Copilot users. 

Symptoms may include

Users may experience error 'unable to launch Dax Copilot'
Users may experience error 'Visit recording could not be started'

Subsequent tries may be met with success as this is intermittent in nature.


We will provide additional updates as more information becomes available.
Sep 14, 11:11 EDT
Investigating - Microsoft is currently investigating an intermittent synthetics alert that may be indicative of impacting a customers ability to start recording.
Sep 14, 10:45 EDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Possible DAX/Dragon Copilot Impact
Resolved - This incident has been resolved.
Sep 10, 17:10 EDT
Update - We are continuing to monitor for any further issues.
Sep 10, 16:57 EDT
Monitoring - Microsoft has remediated a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter.

Symptoms may have included:

When launching DMO using Auth0 based SSO, users receive an error stating:
- User Authentication failed; please contact your administrator

We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership.
Sep 10, 16:53 EDT
Update - Microsoft has identified a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter.

Symptoms:

When launching DMO using Auth0 based SSO, users receive an error stating:
- User Authentication failed; please contact your administrator

We will provide additional updates as more information becomes available.
We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership as we work to fully restore normal service levels.
Sep 10, 16:15 EDT
Update - We are continuing to work on a fix for this issue.
Sep 10, 15:26 EDT
Identified - Microsoft has identified and is actively troubleshooting an issue affecting DMO and DAX Copilot for DMO within our US datacenter.
More details will be provided when information is available.
Sep 10, 15:20 EDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

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