Resolved -
Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers and successfully reprocessed all impacted encounters.
The symptoms included:
- Summary unavailable
- summaries stay in "writing" status, or disappear after uploading the recording
- Delayed summary delivery
All encounters impacted by this incident have been recovered. At this time, summaries are available for any encounters impacted during this incident, and clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO.
Thank you for your patience and continued partnership.
Aug 13, 12:59 EDT
Identified -
Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers.
The symptoms included:
- Summary unavailable
- summaries stay in "writing" status, or disappear after uploading the recording
- Delayed summary delivery
At this time, clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO.
We are actively working to reprocess any encounters that were impacted by this incident to make the summaries available. There is no known data loss and impacted encounters will be successfully processed. We will provide additional communication to update the status of the recovery efforts.
Thank you for your patience and continued partnership.
Aug 13, 10:49 EDT
Update -
Microsoft is investigating an issue affecting DAX Copilot for DMO customers.
The symptoms include:
- Summary unavailable
- summaries stay in "writing" status, or disappear after uploading the recording
- Delayed summary delivery
Clinicians are able to successfully record encounters, but the completed summary is not available or delayed after upload. There is no known data loss and impacted encounters will be successfully processed once this issue is mitigated.
Thank you for your patience and continued partnership.
Aug 13, 10:21 EDT
Investigating -
We are currently investigating this issue.
Aug 13, 10:00 EDT