Dragon Systems US and Canada Status

DAX Copilot for DMO Mobile Application

Monitoring - Microsoft has released an updated version of the PowerMic Mobile app (v6.0.19) to the Apple App Store. This release resolves the previously reported issue that required users to uninstall and reinstall the application using a prior version to mitigate crashing during recording in DAX Copilot for DMO within our U.S. and Canada datacenters.

We apologize for any inconvenience this issue may have caused and appreciate your patience and continued partnership.
Mar 31, 2026 - 08:48 EDT

Investigating - Microsoft has released a new PowerMic Mobile app version (6.0.18) to the App Store. This new version resolves the issue which was previously causing crashing or recordings to be interrupted with DAX Copilot for DMO within our US and CA datacenters. However, some clinicians are still experiencing the crashing or recording interruptions after updating to this latest version. To mitigate this issue, clinicians can uninstall and reinstall the app from the App Store, rather than simply updating the app. This will allow the app to record without any issues.

We are actively investigating this issue and working to fix this issue with updating the app.

We apologize for any inconvenience and appreciate your continued partnership as we work to fully resolve this issue.
Mar 26, 2026 - 14:50 EDT

Monitoring - Microsoft has released a new PowerMic Mobile app version (6.0.18) to the App Store. This new version resolves the issue which was previously causing crashing while recording with DAX Copilot for DMO within our US and CA datacenters.

We apologize for any inconvenience and appreciate your continued partnership as we worked to resolve this issue.
Mar 25, 2026 - 20:09 EDT

Identified - Microsoft is aware of an issue affecting DAX Copilot for DMO within our US and CA datacenters that are utilizing PMM/DAX Copilot Mobile application. Reports at this time are an increase in application crashes and intermittent recording stoppage. Engineering teams are actively working to remediate the impact.

Symptoms may include:
DAX Copilot Mobile application may crash or intermittently stop recording.

We apologize for any inconvenience and appreciate your continued partnership as we work to resolve this issue
Mar 25, 2026 - 10:09 EDT

DAX Copilot Mobile Operational

DAX Copilot Mobile - Login Operational

DAX Copilot Mobile - Audio Upload Operational

DAX Copilot Mobile - Summary Availability Operational

Dragon Medical One Desktop App w/ Copilot Operational

Dragon Medical One Desktop App w/ Copilot - Login Operational

Dragon Medical One Desktop App w/ Copilot - Summary Availability Operational

Dragon Medical One Desktop App w/ Copilot - Summary Editing Operational

DAX Copilot for Epic Operational

DAX Copilot for Epic - Audio Recording Operational

DAX Copilot for Epic - Summary Generation & Delivery Operational

Nuance Management Center Operational

Nuance Healthcare Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2026

No incidents reported today.

Mar 31, 2026

Unresolved incident: DAX Copilot for DMO Mobile Application.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

Mar 25, 2026

Mar 24, 2026

DAX Copilot for DMO Mobile Application

Resolved - This incident has been resolved.
Mar 24, 10:33 EDT

Monitoring - Updated version of the application has been released as of 8pm ET on 3/23/2026. Version 6.0.17
It is suggested that those utilizing their own identity providers for login take this update to remediate the issue previously encountered.
Mar 24, 08:06 EDT

Update - As remediation, Microsoft has created an updated version of the PMM/DAX Copilot mobile application and submitted it to Apple for approval. Once this has been approved and is available for download we will update this status.
At this time, if you are manually updating your product, it is advised to NOT update to 6.0.16
Mar 23, 14:43 EDT

Update - The issue with PMM/DAX Copilot Mobile application has been identified and a remediation effort is underway. Another update is expected this afternoon at approximately 2:30pm ET. At this time, if you are manually updating your product, it is advised to NOT update to 6.0.16
Mar 23, 11:52 EDT

Identified - The PMM/DAX Copilot Mobile application is encountering an issue with presenting multiple identity providers. Engineering team is currently working to remediate the issue. During this time, if you are manually updating your product, it is advised to NOT update to 6.0.16
Mar 23, 10:45 EDT

Mar 23, 2026

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

This page provides status information on support incidents as they are understood by the Microsoft support team in near real-time. Information on this page is based on knowledge Microsoft has at the time the information is posted, and may be modified or updated at any time. Information posted is considered rapid-response-only.

Nuance Healthcare Support

Dragon Systems Status (US)

Past Incidents