All Systems Operational

DAX Copilot Mobile Operational
DAX Copilot Mobile - Login Operational
DAX Copilot Mobile - Audio Upload Operational
DAX Copilot Mobile - Summary Availability Operational
DAX Copilot for DMO Operational
DAX Copilot for DMO - Login Operational
DAX Copilot for DMO - Summary Availability Operational
DAX Copilot for DMO - Summary Editing Operational
DAX Copilot for Epic Operational
DAX Copilot for Epic - Audio Recording Operational
DAX Copilot for Epic - Summary Generation & Delivery Operational
Dragon Medical One - United States Operational
Dragon Medical One - Login Operational
Dragon Medical One - Speech Recognition Operational
Dragon Medical One - Customizations Operational
Dragon Medical Embedded - Speech Recognition Operational
Dragon Medical Embedded - Customizations Operational
PowerMic Mobile Operational
Dragon Medical One - Canada Operational
Dragon Medical One - Login Operational
Dragon Medical One - Speech Recognition Operational
Dragon Medical One - Customizations Operational
Dragon Medical Embedded - Speech Recognition Operational
Dragon Medical Embedded - Customizations Operational
PowerMic Mobile Operational
Nuance Management Center Operational
Nuance Management Center - United States Operational
Nuance Management Center - Canada Operational
Nuance Healthcare Analytics Operational
Nuance Healthcare Analytics - United States Operational
Nuance Healthcare Analytics - Canada Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 21, 2026

No incidents reported today.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Possible DAX/Dragon Copilot Impact
Resolved - This incident has been resolved.
Apr 17, 08:49 EDT
Update - We are continuing to monitor for any further issues.
Apr 16, 16:33 EDT
Update - A fix will be deployed overnight (with no expected downtime)
Apr 16, 16:33 EDT
Monitoring - Microsoft has identified the root cause of the reported issue related to summary errors affecting a subset of DAX Copilot for DMO customers.
Mitigation steps are currently underway, and encounters recorded during the impacted timeframe are expected to recover automatically.

Note: There will be no data loss for impacted encounters.
At this time, we recommend continuing to use the application as this issue appears to be intermittent. We apologize for any inconvenience and appreciate your continued partnership.
Apr 16, 11:07 EDT
Update - We are continuing to work on a fix for this issue.
Apr 16, 09:42 EDT
Identified - Microsoft has identified and is investigating an intermittent service disruption in our US Data Center affecting a subset of DAX Copilot for DMO customers.

Symptoms may include:

Error messages indicating a problem in displaying summaries.

More details will be provided when information is available.
Apr 16, 09:18 EDT
Apr 16, 2026
Apr 15, 2026

No incidents reported.

Apr 14, 2026
Possible NMC Impact
Resolved - This incident has been resolved.
Apr 14, 16:02 EDT
Update - Microsoft has identified and is working on remediation on the current NMC issue.
Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.
Apr 14, 10:56 EDT
Update - Microsoft has identified and is working on remediation on the current NMC issue.
Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.
Apr 14, 10:55 EDT
Identified - Microsoft has identified and is actively troubleshooting an issue affecting Nuance Management Console within our US datacenter following the latest Edge browser update.
More details will be provided when information is available.
Apr 14, 10:18 EDT
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
DAX Copilot for EPIC
Resolved - This incident has been resolved.
Apr 10, 16:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 15:42 EDT
Identified - Microsoft is investigating an issue affecting DAX Copilot for EPIC users within our US datacenters.

Symptom:

Error message when attempting to initiate a session in Haiku, "Visit recording failed to load. A TLS error caused the secure connection to fail."

Impact is specifically attributed to:
Epic Hyperspace Embedded Launch
Haiku Android
Haiku iOS Enhanced View
Haiku iOS Simple view (only if the client has any Android users as well)
Note: Simple WebView users will not experience the issue.

Microsoft is actively working on remediation and will provide more information as soon as it is available.

Thank you for your patience and continued partnership.
Apr 10, 15:23 EDT
Update - We are continuing to investigate this issue.
Apr 10, 14:44 EDT
Update - We are continuing to investigate this issue.
Apr 10, 14:42 EDT
Investigating - We currently identified and investigating issue related to DAX Copilot for EPIC users getting an error message in Haiku stating, "Visit recording failed to load. A TLS error caused the secure connection to fail."
Apr 10, 14:40 EDT
Possible DAX/Dragon Copilot Impact
Resolved - This incident has been resolved.
Apr 10, 14:41 EDT
Identified - Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter.
More details will be provided when information is available.
Apr 10, 14:40 EDT
Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

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