Health & Life Sciences
Dragon Cloud Solutions

Autosyling and Custom prompts are not being applied.

Incident Report for Dragon Cloud Solutions

Resolved

Microsoft has remediated an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters.

Symptoms may have included,

Users unable to apply auto-styling and global custom prompts.

During this incident, user could manually apply from user interface.

Team is monitoring the systems and will continue to do so.

NOTE: Core functionality and the note delivery is NOT impacted.

Thank you for your patience and continued partnership.
Posted Nov 09, 2026 - 09:00 EST

Monitoring

Microsoft has remediated an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters.

Symptoms may have included,

Users unable to apply auto-styling and global custom prompts.

During this incident, user could manually apply from user interface.

Team is monitoring the systems and will continue to do so.

NOTE: Core functionality and the note delivery is NOT impacted.

Thank you for your patience and continued partnership.
Posted Nov 09, 2026 - 08:13 EST

Update

Microsoft is investigating an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters where users are unable to apply auto-styling and global custom prompts. User can manually apply from user interface.

Team has identified the issue and remediation is being applied.

NOTE: Core functionality and the note delivery is NOT impacted.

Thank you for your patience and continued partnership.
Posted Nov 09, 2026 - 08:09 EST

Update

Microsoft is investigating an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters where users are unable to apply auto-styling and global custom prompts. User can manually apply from user interface.

Team has identified the issue and remediation is being applied.

NOTE: Core functionality and the note delivery is NOT impacted.

Thank you for your patience and continued partnership.
Posted Nov 09, 2026 - 07:53 EST

Update

Microsoft is investigating an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters where users are unable to apply auto-styling and global custom prompts. User can manually apply from user interface.

Team has identified the issue and remediation is being applied.

NOTE: Core functionality and the note delivery is NOT impacted.

Thank you for your patience and continued partnership.
Posted Nov 09, 2026 - 07:35 EST

Update

Microsoft is investigating an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters where users are unable to apply auto-styling and global custom prompts. User can manually apply from user interface.

Team is investigating and would provide update as and when received.

NOTE: Core functionality and the note delivery is NOT impacted.

Thank you for your patience and continued partnership.
Posted Nov 09, 2026 - 07:05 EST

Update

Microsoft has identified an issue affecting users unable to apply auto-styling and global customer prompts. Team is investigating the issues and will provide more updates as and when we receive. NOTE: Note delivery is no impacted. Users can apply the settings via the user interface. Thank you for your patience.
Posted Nov 09, 2026 - 06:54 EST

Identified

Microsoft has identified an issue affecting users unable to apply auto-styling and global customer prompts. Team is investigating the issues and will provide more updates as and when we receive. NOTE: Note delivery is no impacted. Thank you for your patience.
Posted Nov 09, 2026 - 06:25 EST
This incident affected: DAX Copilot for DMO (DAX Copilot for DMO - Summary Editing (US-01), DAX Copilot for DMO - Summary Editing (US-02), DAX Copilot for DMO - Summary Editing (US-03)) and DAX Copilot for Epic (DAX Copilot for Epic - Summary Generation & Delivery (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-02), DAX Copilot for Epic - Summary Generation & Delivery (US-03)).