Possible DAX/Dragon Copilot Impact

Incident Report for Dragon Systems US and Canada

Resolved

This incident has been resolved.
Posted May 04, 2026 - 10:51 EDT

Monitoring

There was a brief issue yesterday impacting auto styling for a small subset of DAX and Dragon Copilot customers. There was a brief reoccurrence of that same issue today, which has been quickly remediated. Some end users may have experienced delay summaries as a related impact.

We are seeing improvements in system stability, and we will continue to closely monitor to confirm improved behavior.

We apologize for any inconvenience and appreciate your continued partnership while we worked to resolve this issue.
Posted Apr 28, 2026 - 11:41 EDT

Update

There was a brief issue yesterday impacting auto styling for a small subset of DAX and Dragon Copilot customers. There was a brief reoccurrence of that same issue today, which has been quickly remediated. Some end users may have experienced delay summaries as a related impact.

We are seeing improvements in system stability, and we will continue to closely monitor to confirm improved behavior.

We apologize for any inconvenience and appreciate your continued partnership while we worked to resolve this issue.
Posted Apr 28, 2026 - 11:39 EDT

Identified

Microsoft has identified and is actively troubleshooting a recurrence of an issue affecting Dax/Dragon Copilot products.

Symptoms may include:
-- delayed summaries
-- auto styling failures

More details will be provided when information is available.

We apologize for any inconvenience and appreciate your continued partnership as we work to resolve this issue.
Posted Apr 28, 2026 - 10:25 EDT
This incident affected: DAX Copilot for DMO (DAX Copilot for DMO - Summary Availability, DAX Copilot for DMO - Summary Editing), DAX Copilot Mobile (DAX Copilot Mobile - Summary Availability), and DAX Copilot for Epic (DAX Copilot for Epic - Summary Generation & Delivery).