Microsoft has received the update that the issue has been updated to Monitoring. Without further updates, assume this incident is resolved.
Posted Nov 11, 2026 - 16:08 EST
Update
Microsoft has been informed that Epic R&D and Nebula TS are actively investigating an ongoing incident that initially appears to affect ambient services in the US region.
We will continue to share updates as they become available.
Posted Nov 11, 2026 - 16:07 EST
Investigating
Microsoft is currently investigating reports of an issue where users may be receiving an error of 'Visit recording could not be started' Enginerring is engaged and more information will be provided as it becomes available.
Posted Nov 11, 2026 - 15:59 EST
This incident affected: DAX Copilot Mobile (DAX Copilot Mobile - Audio Upload (US-01), DAX Copilot Mobile - Audio Upload (US-02), DAX Copilot Mobile - Audio Upload (US-03)) and DAX Copilot for Epic (DAX Copilot for Epic - Audio Recording (US-01), DAX Copilot for Epic - Audio Recording (US-02), DAX Copilot for Epic - Audio Recording (US-03)).
